Refund policy
Return & Refund Policy
At Chellanae Co., all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at Chellanaeco@outlook.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If your claim is approved, we will provide a replacement, store credit, or another appropriate resolution at our discretion.
Non-Returnable Items
All products sold by Chellanae Co. are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
Contact Us
If you have any questions about your order, please contact us at:
Email: Chellanaeco@outlook.com